Refund policy

We offer a 7-day return policy, meaning you have 7 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, items must be:

  • In the same condition as received
  • Unworn and unwashed in original condition with tags attached
  • Undamaged

How to Start a Return

To initiate a return, please contact us:

If your return is approved, we will provide:

  • A return shipping label
  • Instructions on how and where to send your package

Note:

  • Return shipping costs are the responsibility of the customer.
  • Original shipping costs are non-refundable, as these charges are paid directly to the shipping carrier and are not retained by us.
  • Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

We do not accept returns for:

  • Final sale items
  • Gift cards

Exchanges

To exchange an item, we recommend returning the original item first. Once your return is accepted, you can place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method within 10 business days
  • Please allow additional time for your bank or credit card provider to process the refund

If more than 15 business days have passed since your return was approved, please contact us at wabisabibysk@gmail.com.